WORLDSHIP.. WE WANT OUR RIGHTS


Guest

/ #26

2012-12-14 02:36

Failure to notify customers in advance– by any official mean- that the company is receiving a huge volume of shipments which is going to delay processing shipments; so customers could find alternatives if they wish to do so.

2. Delay in logging shipments into customer accounts


3. ’Misentering the actual values of the shipments' items.

4. Delay in preparing the shipments

5. Delay in issuing invoices

6.delay in forwarding the customers' shipments to couriers

7. Loss of some of the customer shipments and not providing a clear reasoning or answer.

8. Provoking Customers by the irresponsibility, disrespect, and carelessness by the majority of customer services representatives in many channels (online chat, help center, Facebook, twitter, and supported forums) and giving false promises.